Terms of Service

1. Agreement to Terms

By booking a service appointment, scheduling a move, or hiring South Cali Billiards ("Company", "we", or "us"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discuss your requirements with our lead technician prior to booking.

2. Scope of Professional Services

South Cali Billiards provides mobile on-site pool table services across Orange County and Southern California, including residential and commercial table relocation, 3-piece slate disassembly, tournament reassembly, Starrett machinist leveling, cloth refelting, cushion rubber rebuilding, and table removal/disposal.

3. 3-Piece Slate Protocol & Structural Safety

We strictly do not move 3-piece slate pool tables in an assembled state. Regulation slate tables weigh between 800 and 1,000 pounds. Attempting to push, lift, or slide an assembled slate table causes severe frame bowing, joint fractures, and sheared slate alignment pins. All 3-piece slate tables must be disassembled slab-by-slab, transported in padded blankets, and reassembled on-site.

4. Estimates, Phone Quotes & Scope Adjustments

Quotes provided over the phone or via our interactive rate wizard are upfront flat rates based on the specifications provided by the customer (table size, brand, flight stairs, origin, and destination).

• Stair Surcharges: Accurate stair counts (interior flights, exterior porch steps, steep hills) must be disclosed prior to arrival so adequate crew members are dispatched.
• One-Piece Slate Tables: Tables constructed with a single continuous slab of slate (often coin-operated commercial or bar tables weighing 500+ lbs in one slab) require advance notice and special rigging equipment.
• Severe Framing / Structural Defects: If a table has cracked framing, stripped blind nuts, or rotted sub-bases from prior amateur moves, our technicians will document the pre-existing condition and discuss repair options before proceeding.

5. Site Readiness & Access

Customers are responsible for ensuring clear, unobstructed pathways at both pickup and delivery locations. Pets must be secured, and vehicles should be positioned to permit service truck parking near the closest ground-floor entrance.

6. Guaranteed Level Play & Warranty

Every table setup includes precision multi-directional Starrett machinist leveling and melted beeswax slate seam calibration. Because residential subflooring (such as plush carpeting, fresh hardwood, or floating vinyl plank) naturally settles under 900 pounds of distributed weight, slight settling may occur during the first few weeks after installation. If settling occurs within our 30-day warranty window under normal room conditions, we will gladly return to inspect and re-calibrate your table.

7. Cancellations & Rescheduling

Because we reserve dedicated technician windows and fleet trucks for each client, we request at least 24 hours advance notice if you need to reschedule or cancel your appointment. Rescheduling due to floor curing or escrow closing delays is accommodated whenever calendar openings permit.

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Orange County, California.

9. Contact & Inquiries

For questions concerning these Terms of Service or to discuss specific moving arrangements, please call: