Privacy Policy

1. Overview & Scope

South Cali Billiards ("we", "us", or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect information when you visit our website (southcalibilliards.com) or communicate with us by phone, text message, or email regarding pool table moving, refelting, assembly, leveling, or repair services throughout Southern California.

2. Information We Collect

Because we operate primarily via direct telephone dispatch and on-site mobile service, we collect personal information strictly when you voluntarily provide it to us to obtain a quote or book an appointment:

• Contact Details: Your name, telephone number, and email address.
• Service Locations: Origin and destination residential or commercial addresses in Orange County and surrounding counties.
• Equipment Specifications: Pool table brand, dimensions (7ft, 8ft, 9ft), slate configuration, flight stairs, and room access constraints.
• Technical Website Data: Non-personally identifiable technical analytics (e.g. browser type, device type, general geographic region) used to maintain page performance and Core Web Vitals.

3. How We Use Your Information

We use your information exclusively for legitimate business purposes:

• To provide upfront flat-rate moving and repair quotes over the phone.
• To dispatch our technicians and communicate arrival windows on the day of service.
• To process billing, invoices, and completed service receipts.
• To honor our guaranteed level play standards and customer follow-up.

4. Zero Sale or Sharing of Personal Information (CCPA Compliance)

We do not sell, rent, monetize, or trade your personal information. Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to know that South Cali Billiards never sells consumer telephone numbers, names, or addresses to third-party lead generation companies, advertising networks, or telemarketers.

5. SMS & Phone Communication

When you call or text our direct line at (949) 355-2467, you consent to receive direct telephone communications and SMS text updates regarding your appointment, quote details, and technician arrival times. You may opt out of SMS communications at any time by replying "STOP". Standard carrier messaging rates may apply.

6. Data Security & Retention

We implement industry-standard physical and operational security measures to safeguard service addresses and customer contact information. Customer records are retained only as long as necessary to provide service, maintain accounting records, and support warranty coverage.

7. Contact Information

If you have questions regarding this Privacy Policy or wish to review, update, or request deletion of your contact information, please contact us directly: